Returns & Exchange Policy

At Agility Healthcare, we strive to provide a hassle-free shopping experience. If you’re not completely satisfied with your purchase, our return and exchange policies are designed to assist you.

Returns Policy

We accept returns provided the product is in unused, sellable condition and is returned in its original packaging with all tags intact.

• Return Window: Please initiate your return request within 30 days of receiving your order.
• Non-Returnable Products:
• Return Shipping Costs: Customers are responsible for return shipping charges. If you require our team to collect the item, a collection fee will apply.
• Refund Policy:

Exchange Policy

If you wish to exchange a product (e.g., size or color issue), please contact us within 30 days of receiving your order. Exchanges are subject to product availability and inspection.

Cancellation Policy

We understand that plans can change, and we strive to accommodate cancellation requests.

• Cancellation Window: Cancellations can be made as long as the order has not been dispatched. Please notify us as soon as possible if you wish to cancel.
• If the order has already been shipped, it cannot be canceled. In such cases, a return process will need to be initiated once the product is received.

Replacement Policy

Replacements are available for eligible products in the following cases:

• Manufacturer defects
• Incorrect or damaged items received
• Replacement Requests: Must be made within 7 days of receiving the product.
• Inspection Requirement: Replacements will only be processed after thorough inspection of the product.
  
  If you have any questions or need assistance with your return, exchange, or cancellation, our Customer Service Team is here to help. Contact us at 07 5678 2014