Shipping Policy

Agility Healthcare offers a wide range of trusted products, including daily living aids, orthopaedic supports, mobility scooters, lift chairs, adjustable beds, and other mobility solutions. We are proud to provide delivery across Australia, ensuring that even our larger items, like mobility scooters, lift chairs, and adjustable beds, arrive fully assembled and ready to use—offering you a stress-free experience.

Order Processing & Shipping Times:

Most orders are dispatched from our warehouse within 1–2 business days. While we strive to ship orders promptly, some delays may occur due to inventory availability. In such cases, we will notify you via your registered email or mobile number, and you will have the option to proceed with your order or request a refund.

Shipping Coverage:

We ship to virtually all addresses in Australia. If the site allows you to place an order, we can deliver it to your location. Larger items, such as mobility equipment, will be delivered assembled for your convenience.

Cancellations:

If you wish to cancel your order, please contact us as soon as possible. Cancellations can only be processed before the order is dispatched. If the order has already been dispatched, a refund process will need to be initiated after the product is returned.

Delivery Delays:

While we aim to ensure timely delivery, Agility Healthcare is not responsible for delays caused by freight companies or due to unforeseen circumstances such as natural events. Providing an accurate delivery address and mobile number during checkout helps ensure a smooth delivery process.

Tracking Your Order:

Once your order is shipped, you will receive an email with the name of the logistic partner and a tracking ID to monitor your shipment's progress.