Warranty & Policies

Warranty & Aftersales Support

All equipment supplied by Agility Healthcare includes the full manufacturer’s warranty.

• Parts: Covered for manufacturing defects during the warranty period.
• Labour: One complimentary hour of labour is included for warranty claims. Additional labour is chargeable at $99/hr (inc GST).
• Service Access: Customers may bring equipment to our Molendinar showroom/workshop for free assessment under warranty.
• Call-Outs: Home visits can be arranged with a service fee:
  Gold Coast region: $120 (inc GST)
  Brisbane region: $150 (inc GST)

Service & Repairs

Agility Healthcare provides a full range of service and repair options:

• Manufacturer-approved parts and accessories.
• In-house workshop and mobile technicians (Gold Coast & Brisbane).
• Preventative maintenance options available on request.
• Bookings can be made via info@agilityhealthcare.com.au or by calling 07 5678 2014.

Refunds & Returns Policy

• Refunds or exchanges are only available where goods are defective, damaged, or not fit for purpose.
• Change-of-mind returns may be accepted at Agility Healthcare’s discretion and will incur a 20% restocking fee plus freight costs.
• Delivery, installation, and handling fees are non-refundable.
• For hygiene and safety reasons, certain items (e.g. lift chairs, cushions, mattresses, bathroom aids) cannot be returned once used.

Shipping & Delivery

• Local deliveries are made by our in-house team or trusted partners.
• All deliveries are scheduled in advance and include setup where applicable.
• Standard delivery timeframes:
  Gold Coast region: 1–3 business days.
  Brisbane region: 2–5 business days.
• National freight available — quoted individually based on location and item size.

Version Control

This Warranty & Policies page is current as of October 2025.
For the most up-to-date version, always refer to: www.agilityhealthcare.com.au/policies

Give us a call at 07 5678 2014 or email us at info@agilityhealthcare.com.au to book your service today.