- Calls & texts up to 10 people.
- Voice prompts in any language.
- Fall detection technology.
- Choose from family or professional monitoring.
- GPS Tracking.
- Easy charging in a cradle.
- Uses 4G VoLTE.
- Works on all networks (Telstra, Optus)
MediWatch Details: For the User
SOS Button
Simply press the SOS button when help is needed. A voice will audibly announce:
“Your alarm has been activated. Cancel by pressing the SOS button.” The
MediWatch will then call the first contact after a brief delay, giving the user
Time to cancel. If they do not answer, it will call the second contact, and so on.
The contact who answers the phone will then be able to speak with the user.
Fall Detection
When the device senses what may have been a fall, a voice will audibly announce, "A fall has been detected. Cancel by pressing the SOS button.” If not cancelled, the call sequence will begin. Fall detection technology is not foolproof. If the watch user falls and is conscious, they should press the SOS button, not wait for the fall alert to activate.
Speed Dial Contacts
The MediWatch can make a non-emergency call to any of the contacts. Swipe left until the Contacts menu shows. Tap on the screen, then swipe to view each contact. Select the contact to call by tapping on their name.
Use in Water
The MediWatch can be worn in the shower, but not in the bath or a pool. After use in the shower, the MediWatch must be patted dry.
MediWatch Details: For the Emergency Contacts
SOS and Fall Alerts
Emergency contacts will receive a text and a call from the MediWatch's unique phone number. It is recommended to save this number prior to use so that they know that it is coming from the MediWatch. When a call is answered, emergency contacts can speak directly with the user.
GPS Tracking
The location of the user is sent in the emergency text message. The contact can find the user’s location by texting “loc” (short for location) and getting a return text with a link to Google Maps.
Services
Setting Up the Device
A sticker on the inside of the box explains what the purchaser needs to do to have the MediWatch custom programmed. Details can be received online or over the phone.
After-Sales Service
Changes to the custom programming can be remotely done by calling Guardian Personal Alarms on (08) 6336 9448. Lifetime phone support is provided.
SIM Costs & Management
$10 credit on the Telstra network is provided for the first month’s use. $80 will be charged annually thereafter. If credit is used up before the 1- or 12-month period, $80 will be charged and is good for 1 year or until the credit is used, whichever comes first.
The calling cost is 90¢/min and 20¢/text. The credit amounts are generally sufficient for
emergency use, but not for casual conversations. If using it for non-emergency calls, ask the contact to call back to preserve SIM credit.
SIM credit is managed by Guardian Personal Alarms. The user will be notified when additional credit is needed. If a VISA or MasterCard number is provided, payments will be automatically debited as needed. Payments can also be made by direct deposit or check when invoiced.
Easy Setup & Ongoing Support with GPA
When you purchase a device from us, GPA ensures:
✅ Your device is fully tested & updated before delivery
✅ It includes all necessary accessories (charging cradle, cable, wall plug, lanyard, etc.).
📌 Simple Setup: Inside the box, you'll find a sticker with a link to complete a quick online form. GPA will then remotely programme your device for family or professional monitoring—your choice!
💡 Peace of Mind: GPA provides full after-sales support, so you always have expert assistance when needed.
